Privacy Policy

1. Information We Collect

To provide you with a premium shopping experience, we collect two primary types of information:

Personal Information You Provide

• Identity & Contact Data: Your name, shipping address, billing address, email address, and phone number when you make a purchase or create an account.
• Payment Information: Payment details (processed securely via our encrypted payment gateways; we do not store your raw credit/debit card information).
• Customer Support Data: Any details or preferences you share when communicating with our team.

Automatically Collected Information

• Device Data: Your IP address, browser type, operating system, and time zone.
• Browsing Behavior: Information about how you interact with our Site, including pages viewed, products looked at, and search terms that led you here.
• Cookies: Small data files placed on your device to enhance site navigation, remember your preferences, and improve our services.

2. How We Use Your Information

We use the collected data to fulfill our commitment to premium service and transparency:

• Order Fulfillment: To process payments, arrange shipping, and provide you with invoices and order confirmations.
• Customer Communication: To answer your inquiries, provide order updates, and share curated updates about our latest sustainable collections (only if you opt-in).
• Site Optimization: To analyze how visitors interact with our website, allowing us to improve user experience, digital workflows, and site performance.
• Security & Fraud Prevention: To screen orders for potential risk or fraud.

3. Sharing Your Personal Information

We respect your data and only share it with trusted third-party service providers who help us operate our business:

• E-commerce & Logistics Partners: Trusted platforms and courier services that enable payment processing and secure delivery of your garments.
• Analytics Providers: Services like Google Analytics that help us understand how our customers use the Site.
• Legal Compliance: We may share your information if required to comply with applicable laws, regulations, or lawful requests from public authorities.

4. Data Security & Retention

Security: We employ industry-standard administrative, technical, and physical security measures (including SSL encryption) to protect your personal data against unauthorized access, loss, or alteration.

Retention: When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. Your Rights

Depending on your location, you may hold specific rights regarding your personal data, including:

• The right to access the personal information we hold about you.
• The right to request the correction of inaccurate data.
• The right to request the deletion of your personal information.
• The right to opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails.

To exercise any of these rights, please contact us using the details provided below.

6. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operational, legal, or regulatory practices. The "Effective Date" at the top of this page will be updated accordingly.